HTM430 - Strategic Supervision and Management

Subject Title
Strategic Supervision and Management

Subject Description

This course prepares students to engage in a "hands-on" approach as managers and supervisors to help them effectively work with people. This subject will focus on skills required for effective supervision. The course will also cover managing work place operations, job design, and monitoring of work performance, and explore the nature of leaders and leadership as they relate to supervision. Students will apply practical skills to the real world setting.

Credit Status
One credit towards the Tourism Services Management - Meetings, Incentives, Conventions, Conferences & Events Specialization Diploma.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the role of a supervisor / leader in a hospitality operation
2. Apply effective communication skills, including effective listening, speaking, and writing skills
3. Practice techniques to develop and improve skills in orienting and training.
4. Organize and conduct a meeting with an agenda, time frames and task lists.
5. Contribute to the development of an orientation, and conduct basic training using multiple learning techniques.
6. Identify management and leadership styles.
7. Apply techniques to develop and enhance evaluating and coaching skills.
8. Explore techniques to develop and enhance an effective discipline program.
9. Apply techniques and principles of group dynamics to team work and team building.
10. Practice principles of conflict, stress and time management for successful relationships.
11. Recognize the importance of staff empowerment to a business.
12. Apply professional standards of business etiquette, dress, hygiene and grooming consistent with Hospitality and Tourism industry business standards.

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Apply a systematic approach to solve problems.

    •  Use a variety of thinking skills to anticipate and solve problems.

    •  Locate, select, organize, and document information using appropriate technology and information systems.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.